At Electo, we stand behind the quality of our products and offer warranties to ensure your satisfaction. Please read our warranty instructions and policies carefully to understand your coverage and obligations.
– Warranty Coverage
Our warranty coverage varies depending on the type of product you purchase. Typically, our warranties cover defects in materials and workmanship under normal use for a specified period from the date of purchase. The specific warranty duration and coverage details are provided with each product.
– Warranty Claims
If you believe your product is defective and covered under warranty, please follow these steps to file a warranty claim:
- Contact Us: Reach out to our customer service team via email or phone, as provided on our website. Please provide details about the issue you’re experiencing and include your order number and product information.
- Evaluation: Our team will review your warranty claim and may request additional information or documentation, such as photos or proof of purchase, to assess the issue.
- Resolution: If the issue is confirmed to be covered under warranty, we will provide you with instructions on how to return the product to us for repair, replacement, or refund, depending on the circumstances.
– Exclusions
Please note that our warranties do not cover damage caused by misuse, abuse, accidents, modifications, improper installation, or normal wear and tear. Additionally, any unauthorized repairs or alterations void the warranty.
– Warranty Registration
Some products may require warranty registration for coverage to be activated. Please refer to the warranty documentation provided with your product for instructions on how to register.
– Limitation of Liability
Our liability under warranty is limited to repairing, replacing, or refunding the defective product, at our discretion. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
– Contact Us
If you have any questions about our warranty instructions and policies, or if you need assistance with a warranty claim, please don’t hesitate to contact our customer service team. We’re here to help ensure your satisfaction with every Electo product.